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February 8, 2024
Travis Walker
Choosing A Quality Shop
What Makes One Shop Different From The Next?
Whether it is our website or the physical shop it’s the same principle. Before during and after sale customer service is very important.
- Helps to keep up with your warranty
- Keep up with service intervals
- Helps the customer with resale value
• Our inspection process is very thorough as we will evaluate every issue you may have and categorize from most important to least important. We do this to insure we know, and you know the condition of your vehicle. This helps you in being educated about your vehicle. As well as enables you to budget for future repairs and catch possible failure before they happen.
• We also have the ability to communicate via text and share photos during and after repair as well.
• We often run into a lot of issues with previous shops selling low quality parts or simply the wrong parts for your setup or longevity reasons. Our goal is not to just get you back on the road quickly but long-term reliability. Sure, we could throw a cheap eBay alternator or cheap set of cab bushings in and save you $200 but if you're having to replace that in a year whether it’s under warranty or not, you're having to deal with another trip to the shop. The correct parts/ diagnostics on the 1st time is cheaper and more efficient for long term reliability.
• As far as the shop goes, we will keep you updated throughout the repair. We have the most experienced techs and advisors in East Tennessee to accurately repair your vehicle and provide options as far as stock or upgraded parts. We have 5 techs full time enabling us to knock out work quickly and efficiently.
• When it comes to our website, we will accurately keep you updated on your order.
• We stock more parts than most shops/websites out there.
• We have experienced parts advisors to help regardless of the part or truck you’re looking for.
These are all very important reasons to think about when comparing quotes or parts prices from different shops.
We hope that this helps when choosing a great shop to produce reliable and quality work. Powerhouse has your back, and we would love to help you achieve your truck goals!
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